Amazon is leading the way in customer service and is recognized as #1. We at Customer service technologies are continuously working towards keeping this edge. We believe in data driven decisions, using technology and innovation to solve challenges and improve our customer experience. We are now using Natural Language Processing (NLP), Big Data and Machine Learning to deliver exceptional customer experience that is personalized, effective and intuitive to our customers and agents.
As the Sr. Business Intelligence Engineer, you will play a key role in creating foundation for product vision and roadmap. You will need to collect information from business teams and build systems, dashboards, recommendations, and tools that have a global and lasting impact on retail customers. You will balance excellent analytical and technical skills while clearly driving communication and collaboration with other key partners.
- Analyze and extract relevant information from large and complicated data sets of structured and unstructured data to identify insights to influence product roadmap.
- Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support product team.
- Collaborate with product and technical teams to consult, develop, and track KPI’s, automated reporting/process solutions and data infrastructure improvements to meet product team needs.
- Serve as liaison between the product and technical teams to achieve the goal of providing actionable insights, and ad hoc investigations into future improvements. This will require data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations.