A dreamy business offering has at least four characteristics. Customers love it, it can grow to very large size, it has strong returns on capital, and it’s durable in time–with the potential to endure for decades. When you find one of these, don’t just swipe right, get married.” – Jeff Bezos
Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon.
Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world with over $74 billion in revenue globally. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). Amazon is now reinventing on behalf of the business customer and focused on building the largest and most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting to make this vision a reality.
B2B represents an incredible opportunity to address a vast new market segment and customer base and is an area of high interest for Amazon. We are focused on building solutions that enable B2B customers to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our customers include individual professionals, small businesses to large institutions (and everything in between). Our B2B customers have different needs than the traditional Amazon customer so we are reinventing everything from how we display our selection, price our products, and provide the right customer experience.
To succeed in this role, you must be a passionate advocate for the customer, always looking to invent and simplify on their behalf. You must think big and build a solution that can scale to meet the global needs of thousands of customers spending millions of dollars with Amazon each year. You must earn trust with technical credibility, pragmatic decision making, and strong follow through working with technology teams across Amazon. And you must dive deep into the technical and experience details to ensure we exceed the high expectations of our customers every day. This role requires a unique blend of Business acumen and technical skills and being able to operate at the intersection of the two.
As a Sr. Product Manager-Tech for Amazon Business, you will define, build, educate and own cross site experiences for B2B. This leader will build an unrivaled customer experience for businesses using Amazon for their procurement needs globally. Specifically, this leader will be responsible for: 1) providing a seamless end-to-end Amazon like buying experience tailored for businesses; 2) driving shopping core experience innovation; 3) Working across Amazon to evaluate new opportunities and evangelize the needs of businesses.
You will work across Amazon Business teams and Amazon to define, design and execute solutions to meet the needs of millions of Amazon business customers, regardless of size, industry or geography. The scope is global (e.g., business customers purchasing products from our international Amazon marketplaces). This leader and her/his team will need to speak to a wide range of business customers (size, industry, geography, personas) to understand the various requirements related to the shopping experience (e.g., comparing, researching, and buying) and work backwards to document customer requirements. At the very next step this individual is expected to be able to dive deep into the technical design with Development teams across Amazon and bring consensus on a solution that meets the bar for Amazon scale. You will push for innovation and not settle for “me too” solutions.
Some qualities that we are looking for: you are results oriented (and have a track record of repeatedly delivering great results); you are an inventor and an innovator (and have already proven it); you have the intellect and horsepower to solve really complex problems (some may say impossible to solve); ability to wear multiple hats and operate like a CEO of your product, and do what it takes to make your team successful; you have relentlessly high standards (some may say too high); you are customer obsessed; you operate well in an ambiguous environment; and finally, you have a burning desire to be a part of something really big.