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SFDC Administrator

SFDC Administrator

Job ID 
Company/Location (search) 
Posted Date 
Amazon Web Services, Inc.
Recruiting Team 

Job Description

Team Description
Amazon Web Services (AWS) has been leading the world into the cloud computing era since its inception 10 years ago. The AWS Partner Network (APN) is the vital ecosystem we have created with our tens of thousands of consulting and technology partners to promote AWS in every industry, every size of company, and every region of the world. APN offerings include providing validated distinctions for partners by way of tier, program, competency, other qualifications; co-selling through joint lead management; training and certifications; marketing assistance; reimbursement for POCs; and more. The APN Partner Systems team is responsible for all of the systems supporting APN, with two main groups of stakeholders: (1) external partners who interact with us via our partner community portal and (2) internal stakeholders who create and administer the various programs we offer for our partners. Join us at this exciting time, as we embark on a high-visibility and strategic project to re-implement our entire partner community!

Job Description

As the SFDC Administrator, you will be a core member of the technical team supporting all of our partner systems. You will be the sole dedicated SFDC administrator amongst a team of developers, product managers, analysts, and support technicians. You will be a problem-solver, staying current in your knowledge of SFDC so you are adept at foreseeing potential issues and product feature opportunities. You'll work directly with stakeholders to understand business needs, and we'll rely on your experience and your broad and deep knowledge of the various modules of Salesforce to surface both standard and creative solutions to meet those needs.

Key Responsibilities
  • Participate in design discussions, influencing smart decisions about when to use configuration vs. coding, and when to use OOB features vs. custom
  • Implement core configuration of both portal-facing and internal functionality such as approval processes, flows, workflow, and custom objects
  • Work directly with product/tech teams and stakeholders to clarify requirements and surface inconsistencies or omissions
  • Lead iterative feedback sessions, enabling the business to provide input on your work-in-progress
  • Own the implementation of third-party tools such as Pardot and FastForms, serving as the hands-on technician and SME for these tools
  • Create and execute manual test scripts
  • Document deployments as required per team processes
  • Perform routine operational tasks as needed
  • Handle escalated support tickets
  • Create and deliver user training

Basic Qualifications

  • Undergraduate degree
  • 2+ years hands-on work as an administrator on the platform
  • Hands-on experience in at least 2 SFDC "clouds" (Sales Cloud, Service Cloud, etc.)
  • Understanding of the interactions between administrator and developer areas of the platform
  • Demonstrated understanding of relational database design
  • Proficiency in related tools (Data Loader, Workbench, IDE, Developer Console)
  • Experience in end-to-end ownership of applications, from inception through post-deployment support and iterative enhancement

Preferred Qualifications

  • Undergraduate or graduate degree in relevant area such as Computer Science, Software Engineering, or Information Systems
  • 4+ years hands-on work as an administrator on the platform
  • Hands-on experience in at least 4 SFDC "clouds" (Sales Cloud, Service Cloud, etc.)
  • certifications - Administrator, Advanced Administrator, Developer, Service Cloud, Sales Cloud, Marketing Cloud
  • Experience with Portals or Communities
  • Experience using or at least reading through proprietary languages (Visualforce, Apex, SOQL/SOSL)
  • Ability to write SOQL queries
  • Strong Excel skills
  • Articulation of when/why to use configuration vs. development when solutioning
  • Knowledge of agile development practices, particularly sprint planning and estimation
  • Strong stakeholder communication skills - able to anticipate their needs and to explain technical details in ways that make sense to them
  • Understanding of UI design principles and best practices
  • Desire to learn or expand coding abilities